Mystery Shopping

People never forget how you make them feel, and with so many choices for products and services, don’t risk your reputation. How customers are greeted and treated in different situations affects their perception of your organization and their business choices.

Our mystery shopping research is customized to see your processes from a stakeholder’s viewpoint, whether a customer, supplier, employee or government regulator. When the research is complete, our reports will reveal surprising results on what others experience when connecting with your organization.

  • Do you know what your customer experiences when they visit your office, store or special event?
  • What are their feelings and impressions after a phone call with your company, or following a visit to your organization website?
  • How do they feel after a representative or team provides services at their location?

The difficulty lies not so much in developing new ideas as in escaping from the old ones.

— John Maynard Keynes